I’ve been thinking a lot about the Cheshire Cat lately, and something he said to Alice—If you don’t know where you’re going, any road’ll do—not an exact quote, but it’s a close enough rendition of his wise advice to inform our countdown to 2016.
The grinning feline’s message: you need to know where you’re going in order to find the best path forward. Ideas are good starts, but without a goal, they are just ideas. In our work with clients, the path is clear because we know the goal: help them advance programs that make the air cleaner, roads safer, energy more efficient, and communities more sustainable through communications and outreach decidedly focused on measurable outcomes.
ASC has a continuous evaluation process to promote changes that make our work shamelessly client focused, our processes streamlined, workplace healthier, our team smarter, and our collective voice more impactful, and in 2016, we’re again raising the bar, not with resolutions, which seem to dissipate nearly as soon as they are expressed—as evidenced by the treadmill-turned-clothes-hanger in many a bedroom corner—but by knowing where we’re headed next:
We’ll spend energy where it counts next year. There’s great value in conversations and face-to-face meetings to clarify ideas and strengthen connections. We’ll make more time for in-person moments next year by implementing new technologies to reduce time, cost, and waste for ASC and our clients.
Ask for feedback.
It’s already ASC policy to ask for a “how’d we do” meeting after a major deliverable. We’re taking it a step further this year and adding customer satisfaction interviews to learn what we could do more, or less, or differently, to improve our services.
At the end of any given day, we often find we’ve hardly looked up from work—and that isn’t good for creativity or health. This year, we’re introducing a program to encourage all of us to take a break, take a walk, take a breath.
Learn something new.
We’re celebrating learning in 2016. Everyone at ASC will start the year by identifying something new to learn or do, and we’ll pause in June to check in with each other.
Pay it forward.
As a women-owned business since our first day 23 years ago, in 2016, we’ll add speaking up for women in business to the ways we grow. Keep an eye out for our blog and social posts on how we are supporting women in business.
There’s a big Cheshire-like grin floating over the close of 2015 now that we’ve decided where we’re going, and most importantly, why.